EP – Dealing with Conflict

Tony Lockwood

Conflict is inevitable. How you deal with it is critical. This Execution Plan provides a proven approach

Hi, I’m Tony Lockwood, the founder of #TLH, and I’m delighted that you have chosen to go through this Dealing with Conflict Execution Plan.

The potential for conflict is reasonably high as you progress through a procurement career. Internal conflict with key stakeholders who are not buying into the proposed change or indeed with external partners/ suppliers when things haven’t gone to plan.

How you deal with this conflict will have a big impact on your ability to deliver the maximum value from your procurement activities and this Execution Plan introduces an approach that is simple to adopt but highly effective.

Good luck and let me know how you get on.


How to get the most from this Execution Plan

Firstly,  please bring questions about this Execution Plan (or any other question) to the “Ask a Question” section in The Clubhouse

Here’s how to get the most out of the content in this Execution Plan,

  1. Read the entire EP once – Read through this entire EP, watch any videos and download the resources.  Don’t execute on the steps until you have finished reading the entire EP.  This will help you understand the progression of the steps and put them into context.
  2. Complete the steps – This Execution Plan is a checklist.  Each step builds upon the next.  Complete each step in order.

Good luck and please don’t hesitate to get in touch if you have any questions.


This Execution Plan outlines methods to manage and resolve conflicts. While conflict creates a sense of an uncomfortable atmosphere for many, some degree of difference is healthy for a project.

Challenging assumptions and ideas often results in the development of more accurate assumptions and more creative ideas. Conflict, though, should be managed to ensure it does not have a negative impact on the project environment.

At the root of the issue is how we perceive other people and how we react to their behaviours. When individuals behave as we expect, we remain comfortable. When individuals don’t behave as we expect, we experience stress, which shows up as sweaty palms, dry throat, flushed cheeks and other nervous reactions and conflicts can ensue.

Open Registration

Course Includes

  • 3 Lessons
  • 5 Sessions