Experienced Programme Manager/Senior Delivery Lead with strategic focus. Worked in public sector and FCA regulated space. Experienced executive and non-executive director, also acting as SME and specialist DPO and compliance oversight roles.
Change Director, Change Manager, Programme Director, Programme Manager, Transformation Director, Transformation Manager
KisMitt (Programme Management) Limited
Recently acted as senior delivery lead on the Contact Engagement Programme, part of the Government Major Projects Portfolio (GMPP). A £220m+ displacement programme involving public procurements on a SaaS/PaaS basis involving complex cloud2cloud integrations and data migration. Data & Reporting services delivered to a wide range of stakeholders and new UI/telephony services to tens of thousands of agents.
Focused on major bid support and the UK vulnerability agenda (e.g. Debt Respite Scheme, COVID-19 recovery schemes, Consumer Duty, Vulnerability Registration Service) involving consumers and small businesses in vulnerable situations. Looking at digital engagement strategies and acting as a programme manager for large strategic projects. Operating multiple Agile projects at scale working with system integrators (e.g. Capgemini).
Extensive experience with:
Specialties: Programme Management, Strategic Planning, Project Delivery, Regulatory Compliance, M & A, Outsourcing, Consultancy, Credit Policy, Credit Management, Receivables Management, Debt Solutions, Credit Referencing, Regulatory Training, Learning Management Systems (LMS), Compliance Monitoring Services (including quality assurance frameworks) and Risk Management Frameworks.