View Profile

Personal Details


Experienced Programme Manager/Senior Delivery Lead with strategic focus. Worked in public sector and FCA regulated space. Experienced executive and non-executive director, also acting as SME and specialist DPO and compliance oversight roles.

Ideal Role

Change Director, Change Manager, Programme Director, Programme Manager, Transformation Director, Transformation Manager

First Name


Last Name


TLH Handle


Contact Details

Phone Number

07980 859994


Company Name

KisMitt (Programme Management) Limited


Town/ City



United Kingdom

Personal Profile

Describe Yourself

Recently acted as senior delivery lead on the Contact Engagement Programme, part of the Government Major Projects Portfolio (GMPP). A £220m+ displacement programme involving public procurements on a SaaS/PaaS basis involving complex cloud2cloud integrations and data migration. Data & Reporting services delivered to a wide range of stakeholders and new UI/telephony services to tens of thousands of agents.

Focused on major bid support and the UK vulnerability agenda (e.g. Debt Respite Scheme, COVID-19 recovery schemes, Consumer Duty, Vulnerability Registration Service) involving consumers and small businesses in vulnerable situations. Looking at digital engagement strategies and acting as a programme manager for large strategic projects. Operating multiple Agile projects at scale working with system integrators (e.g. Capgemini).

Extensive experience with:

  • General management, programme management, strategic planning, M & A, business development, marketing, IT project delivery and customer service fulfilment.
  • Governance, risk and compliance (GRC) in regulated environments (e.g. FCA)
  • Over 35 years experience in public sector, financial services, credit management and debt management sectors in the UK, Europe and the US
  • Developing “go-to-market” strategies, at a European, vertical market and line-of-business level.
  • Establishing industry-based data sharing schemes to improve risk-based decisions and improve customer experience (covering; banking, communications, finance, insurance, legal, trade credit and retail sectors).
  • Presenting complex concepts to customers to deliver competitive advantage and return on investment.
  • Strategic outsourcing both onshore and offshore.
  • Large corporate clients as well as the SME sector, across a wide range of vertical markets, 19 European countries and the US.
  • Establishing alliances with strategic partners
  • Running trade associations- Compliance support, including franchise networks
  • Working with regulators and obtaining relevant licenses, permissions and variations
  • Providing managed e-learning and training services to FCA and other regulated firms. Involved in Apprenticeship and Academy schemes using capability uplift funding

Specialties: Programme Management, Strategic Planning, Project Delivery, Regulatory Compliance, M & A, Outsourcing, Consultancy, Credit Policy, Credit Management, Receivables Management, Debt Solutions, Credit Referencing, Regulatory Training, Learning Management Systems (LMS), Compliance Monitoring Services (including quality assurance frameworks) and Risk Management Frameworks.