Introduction

This Execution Plan outlines methods to manage and resolve conflicts. While conflict creates a sense of an uncomfortable atmosphere for many, some degree of difference is healthy for a project.

Challenging assumptions and ideas often results in the development of more accurate assumptions and more creative ideas. Conflict, though, should be managed to ensure it does not have a negative impact on the project environment.

At the root of the issue is how we perceive other people and how we react to their behaviours. When individuals behave as we expect, we remain comfortable. When individuals don’t behave as we expect, we experience stress, which shows up as sweaty palms, dry throat, flushed cheeks and other nervous reactions and conflicts can ensue.

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