Step 1 – Identify key personnel to participate
Identify key personnel to participate in the lessons learned activity. In order to avoid asking for too much time of the team members, it may be that only selected people (project members and stakeholders) should be interviewed. For the workshop all team members are invited. For this event three key roles are identified:
- Chair: Should be knowledgeable about the project and its issues. The Chair is usually a member of the project leadership.
- Facilitator: Preferably not part of the project team. Unless guided by a skilled facilitator a workshop can evolve into “dumping” sessions by disgruntled team members who monopolise precious time and often fixate on a single issue at the expense of other, more critical ones.
- Co-ordinator: Administrative support for providing infrastructure and acting as a scribe during the meeting.