Implementation

Once a meeting has been scheduled the Project Manager should use the following conflict minimising actions:

• pause and think before reacting;
• build trust;
• try to understand the conflict motives, the reasons behind the conflict;
• keep the meeting under control, do not let comments become personal attacks;
• listen to all involved parties;
• maintain a give and take attitude;
• educate others tactfully on your views and encourage others to do so as well;
• be willing to say when you are wrong and encourage others to do so as well;
• actively seek solutions.