Lesson 2, Session 2
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Implementation

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Once a meeting has been scheduled the Project Manager should use the following conflict minimising actions:

  • pause and think before reacting;
  • build trust;
  • try to understand the conflict motives, the reasons behind the conflict;
  • keep the meeting under control, do not let comments become personal attacks;
  • listen to all involved parties;
  • maintain a give and take attitude;
  • educate others tactfully on your views and encourage others to do so as well;
  • be willing to say when you are wrong and encourage others to do so as well;
  • actively seek solutions.
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