Lesson 3, Session 1
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Recommended Approaches

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Effective project planning is an effective way to minimise the potential for conflict. Frequently areas that are most likely to foster conflict the project become less troublesome if the project has:

Recommended ProcessCauses of Conflict Addressed
Defined Operating Guide.Misunderstandings and/or disagreements over methods and processes.
Methods to assist with team selection (e.g. Belbin Study). Personality clashes among team members.Desires to achieve personal or individual credit.Lack of co-operation among team members.
Defined roles and responsibilities,Terms of Reference,Defined project job descriptions.Lack of authority.There are power differences between and among the members of a team.A member of the group uncertain of what is expected of them in their role on the project team.
Project description, a project Definition Document.Differences in goals.
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